:root{--bg:#f5f7fb;--surface:#fff;--surface2:#f9fafc;--ink:#15202b;--muted:#667085;--line:#e5e9f0;--brand:#4f46e5;--brand2:#6d5dfc;--nav:#101828;--success:#067647;--warning:#b54708;--danger:#b42318;--info:#175cd3;--shadow:0 10px 30px rgba(16,24,40,.07);--radius:14px}
*{box-sizing:border-box}html,body{margin:0;padding:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.app{min-height:100vh;display:flex}.sidebar{width:252px;background:var(--nav);color:#d0d5dd;padding:22px 16px;position:fixed;inset:0 auto 0 0;overflow:auto}.brand{display:flex;align-items:center;gap:11px;color:#fff;font-weight:800;font-size:20px;padding:3px 10px 24px}.brand-mark{width:36px;height:36px;border-radius:10px;background:linear-gradient(145deg,var(--brand2),#8b5cf6);display:grid;place-items:center;font-weight:900;color:#fff}.brand small{display:block;color:#98a2b3;font-size:10px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;margin-top:2px}.nav-label{font-size:10px;text-transform:uppercase;letter-spacing:.12em;color:#667085;padding:15px 12px 8px}.nav a{display:flex;align-items:center;gap:11px;padding:11px 12px;border-radius:9px;margin:2px 0;font-size:14px;font-weight:550}.nav a:hover,.nav a.active{background:#1d2939;color:white}.nav-icon{width:20px;text-align:center}.content-shell{margin-left:252px;min-width:0;flex:1}.topbar{height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:30}.topbar h1{font-size:18px;margin:0}.user-chip{display:flex;align-items:center;gap:10px}.avatar{width:38px;height:38px;border-radius:50%;background:#eef2ff;color:var(--brand);display:grid;place-items:center;font-weight:800}.main{padding:28px 30px 50px;max-width:1540px;margin:auto}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:24px}.page-head h2{margin:0;font-size:26px;letter-spacing:-.02em}.page-head p{margin:6px 0 0;color:var(--muted);font-size:14px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line);background:#fff;color:#344054;border-radius:9px;padding:9px 14px;font-weight:650;font-size:13px;cursor:pointer}.btn:hover{background:#f9fafb}.btn-primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn-danger{color:var(--danger)}.grid-kpi{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:15px;margin-bottom:22px}.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px rgba(16,24,40,.02)}.kpi{padding:18px}.kpi-label{color:var(--muted);font-size:12px;font-weight:650}.kpi-value{font-size:29px;font-weight:800;margin:8px 0 2px;letter-spacing:-.04em}.kpi-note{font-size:11px;color:#98a2b3}.two-col{display:grid;grid-template-columns:1.6fr 1fr;gap:18px}.card-head{padding:17px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.card-head h3{font-size:15px;margin:0}.card-body{padding:20px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{background:#fafbfc;text-align:left;padding:11px 13px;color:#667085;font-size:11px;text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--line);white-space:nowrap}.table td{padding:13px;border-bottom:1px solid #eef1f5;vertical-align:middle}.table tr:hover td{background:#fcfcfd}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:700;background:#f2f4f7;color:#475467}.badge.OPEN,.badge.NEW,.badge.REOPENED{background:#eef4ff;color:#3538cd}.badge.PENDING,.badge.WAITING_CUSTOMER{background:#fffaeb;color:#b54708}.badge.RESOLVED,.badge.CLOSED{background:#ecfdf3;color:#067647}.badge.CRITICAL,.badge.URGENT{background:#fef3f2;color:#b42318}.badge.HIGH{background:#fff4ed;color:#b54708}.badge.NORMAL{background:#eff8ff;color:#175cd3}.filterbar{display:grid;grid-template-columns:2fr repeat(4,minmax(140px,1fr)) auto;gap:10px;padding:15px;background:#fff;border:1px solid var(--line);border-radius:12px;margin-bottom:16px}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:11px;color:#667085;font-weight:700}.input,.select,.textarea{width:100%;border:1px solid #d0d5dd;border-radius:8px;padding:9px 10px;background:#fff;color:#101828;outline:none}.input:focus,.select:focus,.textarea:focus{border-color:#a5b4fc;box-shadow:0 0 0 3px #eef2ff}.textarea{min-height:115px;resize:vertical}.ticket-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.ticket-head h2{margin:0;font-size:23px}.ticket-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(300px,.8fr);gap:18px;margin-top:18px}.thread{padding:20px}.message{display:flex;gap:12px;padding:15px 0;border-bottom:1px solid #eef1f5}.message:last-child{border-bottom:0}.message-body{min-width:0;flex:1}.message-top{display:flex;justify-content:space-between;gap:10px;font-size:12px}.message-author{font-weight:750}.message-time{color:#98a2b3}.message-text{margin-top:7px;line-height:1.6;white-space:pre-wrap;font-size:14px}.message.internal{background:#fffaeb;border:1px solid #fedf89;border-radius:10px;padding:13px;margin:10px 0}.tabs{display:flex;gap:6px;margin-bottom:10px}.tab-btn{padding:8px 11px;border-radius:8px;border:1px solid var(--line);background:#fff;font-size:12px;font-weight:700;cursor:pointer}.tab-btn.active{background:#eef2ff;color:var(--brand);border-color:#c7d2fe}.tab-panel{display:none}.tab-panel.active{display:block}.side-section{padding:17px 18px;border-bottom:1px solid var(--line)}.side-section:last-child{border-bottom:0}.side-section h4{margin:0 0 12px;font-size:13px}.detail-row{display:flex;justify-content:space-between;gap:16px;font-size:12px;padding:7px 0}.detail-row span:first-child{color:#667085}.detail-row strong{text-align:right}.alert{padding:11px 14px;border-radius:9px;margin-bottom:16px;font-size:13px}.alert-success{background:#ecfdf3;color:#067647;border:1px solid #abefc6}.alert-error{background:#fef3f2;color:#b42318;border:1px solid #fecdca}.login-page{min-height:100vh;display:grid;grid-template-columns:1.1fr .9fr;background:#fff}.login-art{background:linear-gradient(145deg,#101828,#312e81 55%,#4f46e5);color:#fff;padding:65px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.login-art:after{content:"";position:absolute;width:420px;height:420px;border-radius:50%;background:rgba(255,255,255,.08);right:-140px;bottom:-130px}.login-art h1{font-size:43px;line-height:1.08;max-width:560px;letter-spacing:-.04em}.login-art p{max-width:500px;color:#d0d5dd;font-size:16px;line-height:1.6}.login-form-wrap{display:grid;place-items:center;padding:45px}.login-form{width:min(420px,100%)}.login-form h2{font-size:28px;margin:0 0 7px}.login-form>p{color:#667085;margin:0 0 30px}.login-form .field{margin-bottom:16px}.login-form .input{padding:12px}.login-form .btn{width:100%;padding:12px}.pagination{display:flex;justify-content:flex-end;gap:6px;padding:15px}.pagination a,.pagination span{border:1px solid var(--line);border-radius:7px;padding:6px 9px;font-size:12px}.muted{color:var(--muted)}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.empty{padding:40px;text-align:center;color:#98a2b3}.stat-list{display:flex;flex-direction:column;gap:10px}.stat-row{display:flex;align-items:center;justify-content:space-between}.stat-bar{height:7px;background:#eef2f6;border-radius:9px;overflow:hidden;margin-top:5px}.stat-bar i{height:100%;display:block;background:var(--brand);border-radius:9px}.admin-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.section-title{font-size:15px;margin:0 0 13px}.config-list{display:flex;flex-direction:column;gap:8px}.config-item{padding:11px 12px;border:1px solid var(--line);border-radius:9px;display:flex;justify-content:space-between;gap:12px;font-size:13px}.small{font-size:11px}.nowrap{white-space:nowrap}
@media(max-width:1180px){.grid-kpi{grid-template-columns:repeat(3,1fr)}.filterbar{grid-template-columns:1fr 1fr 1fr}.ticket-layout,.two-col{grid-template-columns:1fr}.admin-grid{grid-template-columns:1fr}}
@media(max-width:800px){.sidebar{width:72px;padding:18px 10px}.brand span,.nav-label,.nav a span:not(.nav-icon){display:none}.brand{padding:4px 7px 20px}.content-shell{margin-left:72px}.main{padding:20px 15px}.topbar{padding:0 15px}.grid-kpi{grid-template-columns:1fr 1fr}.login-page{grid-template-columns:1fr}.login-art{display:none}.filterbar{grid-template-columns:1fr}.user-chip .user-name{display:none}}


/* Admin Configuration v0.3 */
.form-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.staff-filter{grid-template-columns:2fr 1fr 1fr auto}.audit-filter{grid-template-columns:2fr 1fr auto}.inline-form{display:inline-block;margin-left:6px}.inline-details{display:inline-block;position:relative}.inline-details>summary{list-style:none}.inline-details>summary::-webkit-details-marker{display:none}.popover-card{position:absolute;z-index:60;right:0;top:44px;width:360px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 18px 50px rgba(16,24,40,.18);padding:16px}.popover-card.wide{width:460px}.popover-card .field{margin-bottom:10px}.module-summary{display:flex;gap:12px;margin-bottom:18px}.summary-box{min-width:150px;padding:15px 18px;border:1px solid var(--line);border-radius:12px;background:#fff;display:flex;flex-direction:column}.summary-box strong{font-size:25px}.summary-box span{font-size:11px;color:var(--muted);margin-top:3px}.team-cards{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.team-card{border:1px solid var(--line);border-radius:12px;padding:15px;background:#fff}.team-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:8px}.member-list{display:flex;gap:6px;flex-wrap:wrap;margin:12px 0}.member-chip{display:inline-flex;align-items:center;gap:6px;border:1px solid #d0d5dd;background:#f9fafb;border-radius:999px;padding:5px 8px 5px 10px;font-size:11px}.member-chip small{color:var(--muted)}.member-chip form{display:inline}.member-chip button{border:0;background:transparent;color:#98a2b3;cursor:pointer;font-size:16px;line-height:1;padding:0 2px}.action-row{display:flex;gap:8px;align-items:center;margin-top:10px}.action-row.compact{min-width:280px}.action-row .grow{flex:1}.role-user-list{display:flex;flex-direction:column;gap:13px}.role-user{padding:12px 0;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:14px;align-items:center}.role-user:last-child{border-bottom:0}.chip-row{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}.roles-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.permission-grid{display:grid;grid-template-columns:1fr 1fr;gap:7px}.permission-item{display:flex;gap:9px;align-items:flex-start;border:1px solid var(--line);border-radius:8px;padding:9px;cursor:pointer}.permission-item input{margin-top:3px}.permission-item span{display:flex;flex-direction:column;min-width:0}.permission-item strong{font-size:11px}.permission-item small{font-size:10px;color:var(--muted);margin-top:3px}.module-links{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.module-link{display:flex;flex-direction:column;gap:6px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;transition:.15s}.module-link:hover{border-color:#c7d2fe;box-shadow:var(--shadow);transform:translateY(-1px)}.module-link b{font-size:14px}.module-link span{font-size:11px;color:var(--muted);line-height:1.5}
@media(max-width:1180px){.team-cards,.roles-grid{grid-template-columns:1fr}.module-links{grid-template-columns:1fr 1fr}.permission-grid{grid-template-columns:1fr}}
@media(max-width:800px){.form-grid-2,.module-links{grid-template-columns:1fr}.module-summary{flex-wrap:wrap}.popover-card,.popover-card.wide{position:fixed;left:85px;right:15px;top:90px;width:auto}.role-user{align-items:flex-start;flex-direction:column}.action-row.compact{min-width:0;width:100%}}